Field Service
Rofin-Baasel, Inc. takes pride in its factory-trained staff of field service engineers who efficiently install and test our equipment and provide valuable on-site training for your personnel. AS part of our ongoing support capability, we are prepared to respond to your service needs for additional on-site technical assistance and consultation services. Other ongoing support programs include regularly-scheduled as well as remedial maintenance of your system and extended warranty service and maintenance agreements.
For Service during normal weekday business hours, call 1-978-635-9100, Press "1" for Service. Have your system serial number and your contact information available.
You can email your service question to Service@rofin-baasel.com, or fax to 1-978-206-6531. (Se habla espaņol).
For Emergency after-hours service, call our 24-hour pager at 1-800-539-2730. Leave your system serial number, your contact information, and a brief description of the issue, and your call will be returned promptly.
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24 Hour Service and Spare Parts
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978-635-9100 Option 1 for Service
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978-635-9100 Option 2 for Spare/Replacement Parts
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1-800-539-2730 Emergency After Hours Pager
